Terms and conditions

Who you are contracting with

Work is carried out by Krause Autos Ltd of 12 Tyne Road, Sandy, Bedfordshire, SG19 1SA. Our company registration number is 12789630. You can reach us on 01767 692798 or at info@krauseautos.co.uk.

Booking online

A booking made on this site is a request for a slot. It becomes a booking when the workshop confirms it. We may need to contact you first if the vehicle or the job is not something we can take, for example a vehicle too large for a car ramp, or work that has to be quoted rather than priced from a list. Nothing is paid online.

Online bookings run from the next working day, so the diary and any parts order can be put together properly.

Changing, cancelling and not turning up

• Ring the office on 01767 692798 as early as you can if you need to move or cancel a slot. There is no charge for moving a booking.
• A slot missed without notice may be charged for. Any charge that applies is PENDING: client to confirm.
• If we have to move your booking because a technician is off sick or a part does not arrive, we will ring you and offer the next slot that suits you.

Prices and payment

Prices shown on this site include VAT. Where a price is shown as quoted on the day, or a diagnostic charge applies, the figure is confirmed with you before work starts. Additional work found during a job is always quoted to you and agreed before we carry it out. Payment is due on collection unless we have agreed otherwise in writing.

Our guarantee

All work guaranteed for 12 months on parts and labour.

Work we will not carry out

We may refuse or stop a job where the vehicle is unsafe to work on, where it does not fit our equipment, where a part cannot be sourced, or where we cannot reach you to agree work that has become necessary. If we refuse a job we will tell you why and, where we can, suggest who can help. You are charged only for work already carried out and agreed.

Collecting your vehicle

Please collect your vehicle within our opening hours once we tell you it is ready: Monday - Saturday 08:30 - 17:30 · Sunday Closed. Any charge for storage beyond that is PENDING: client to confirm.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Where a limit on our liability applies, that limit is PENDING: client to confirm. We are not responsible for items left in the vehicle, or for loss of use, loss of earnings or other indirect loss.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or our liability for death or personal injury caused by our negligence, or for fraud.

Your information

How we use the details you give us is set out in our privacy notice, and what this site stores in your browser is set out in our cookie notice.

Cancelling an online booking

A booking made on this site is a contract made at a distance, so the consumer cancellation rights that apply to distance contracts apply to it. Those rights sit alongside the cancellation by phone described above. The detail of how they apply here is PENDING: client to confirm and will be added after legal review.

Complaints and law

Please ring the office first. Most things are sorted out with a phone call. If you are not satisfied, write to us at 12 Tyne Road, Sandy SG19 1SA. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Details of any alternative dispute resolution scheme we belong to are PENDING: client to confirm.